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Unfortunately, one or more items in your cart are no longer available. They will be removed automatically so you can complete your order.

Please note: changes to your order

You can easily import products using a CSV file. To successfully import the file, you can specify how your file is structured. It is important that the first column in the file contains the "SKU" or "EAN", and the second column the "quantity". You can also specify which separator is used in the file and whether the file contains a header. The last chosen setting Note: .xls ore .xlsx doesn't work

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Your order is being processed and will appear in "My Orders" shortly. Each item will be processed individually based on availability, and invoicing will be completed based on one shipment.

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Titles

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Format

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Label

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Status

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export backorders 

RemovedBackOrdersExports

On this page you can see backorders that were automatically deleted because the item exceeded the maximum backorder period. 

 
This period differs per item and can vary from one month to longer. 

 
Do you still want to receive the product? Then we advise you to order the item again so that it will be added to your backorders once more.

Title A-Z

Title Z-A

Backorders

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My dashboard

My order

Fulfillment process

Overview of your orders 
 
On this page you will find an overview of all your orders. 

For each order you can see the order ID, the order date, the number of items, the costs and you can download the invoice. 
 
The order details are visible 10 minutes after placing the order.
 
They will be displayed here for 7 days. After that, you will find all details under the section Shipments.

OrderExport

Shipped at

My orders

On this page you can see which stage your ordered items are in. 
The possible statuses are: Backorder, Allocated (reserved), Pick in progress, Packed and Shipped. A detailed explanation of these statuses can be found in our <a href="https://shop.bertus.com/customer-service">FAQ</a>. 

 

 

Please note: if you search with an active filter, you will only see results that match the filter. Remove the filter to see all orders again.

ExportOrderStatus

Download your order history as a CSV file

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Orderstatus

Edit Personal information

Personal information

Exports

Settings

Export

For each shipment you can see the packing list number, quantity, shipping date, Track & Trace information and you can download the invoice. In addition, you can select shipments and easily create an Excel export (CSV) of them.
 
 
Note: Currently picklist numbers on the invoice differ from those shown here. The items in each picklist remain the same, even if the reference numbers differ. For more information, see our <a href="https://shop.bertus.com/customer-service">FAQ</a>.